Author Topic: PDF24 Download Error  (Read 239 times)

Offline joeOPD

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PDF24 Download Error
« on: November 26, 2021, 09:27:57 AM »
Hi All,

It appears that PDF 24 is not downloading or creating an error.  I could be wrong though.  The publisher does take approx 16 minutes which I would assume is including the 15 minute time out.  However, when I try to download from https://stx.pdf24.org/products/pdf-creator/download/pdf24-creator-10.7.0.msi it is successful.  It was downloading successfully 2 days ago.  Should I add it to the content repo?

Any ideas?

Code: [Select]
<![LOG[Creating new Intune application: PDF24 Creator 10.7.0 (x64)]LOG]!><time="09:43:15.474250" date="11-26-2021" component="Worker" context="" type="1" thread="7" file="">
<![LOG[Starting download with no proxy for: https://stx.pdf24.org/products/pdf-creator/download/pdf24-creator-10.7.0.msi]LOG]!><time="09:43:15.477246" date="11-26-2021" component="Downloader" context="" type="1" thread="7" file="">
<![LOG[Configured Download Timeout: 15 minutes and 0 seconds]LOG]!><time="09:43:15.478244" date="11-26-2021" component="WebClientEx" context="" type="1" thread="7" file="">
<![LOG[WebClient reported an error during download: An exception occurred during a WebClient request.]LOG]!><time="09:58:15.477708" date="11-26-2021" component="Downloader" context="" type="3" thread="23" file="">

Offline joeOPD

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Re: PDF24 Download Error
« Reply #1 on: November 26, 2021, 09:31:36 AM »
perhaps by republishing a few times that their CDN is throttling my IP.  It looks like it is downloading very slow from the server.  Can I either raise the time limit to 30 minutes before timeout or use the local repo?

Offline Jake Shackelford (Patch My PC)

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Re: PDF24 Download Error
« Reply #2 on: November 26, 2021, 09:35:54 AM »
You can change the timeout, I did just test in a lab and it took roughly 30 seconds to download so some throttling might be happening.

To change the timeout follow this KB article: https://patchmypc.com/advanced-configurations-available-using-the-registry-for-patch-my-pcs-publishing-service#topic5

Offline joeOPD

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Re: PDF24 Download Error
« Reply #3 on: November 26, 2021, 09:37:34 AM »
4 minute support reply time?!?!  Terrible customer service  ;)

You guys are amazing!

Offline Jake Shackelford (Patch My PC)

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Re: PDF24 Download Error
« Reply #4 on: November 26, 2021, 09:39:01 AM »
If it wasn't a holiday it might have been a bit faster! If you run into issues don't hesitate to reach out!

Offline joeOPD

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Re: PDF24 Download Error
« Reply #5 on: November 26, 2021, 09:49:42 AM »
Thank you!

Is it possible to default to local for non licensed installs?  That way I can mess around with this deployment without harassing their CDN.

Offline Jake Shackelford (Patch My PC)

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Re: PDF24 Download Error
« Reply #6 on: November 26, 2021, 09:51:15 AM »
Yes in the Advanced section for local content you can specify to check locally before reaching out.

https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download#topic5

Offline joeOPD

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Re: PDF24 Download Error
« Reply #7 on: November 26, 2021, 10:02:27 AM »
perfect!