Author Topic: Mersive Solstice Client  (Read 3095 times)

Offline PaulE.Andrews

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Mersive Solstice Client
« on: April 25, 2019, 11:07:26 AM »
1) Product: Solstice Client | Vendor: Mersive Technologies
2) http://www.mersive.com/downloads/SolsticeClient-4.0.11766.msi
3) http://www.mersive.com/downloads/SolsticeClient-<release number>.msi
4) /quiet
5) https://www.mersive.com/download/
6) https://www.mersive.com/guides/solstice-release-notes/

Here are the MSI installation instructions - https://customersupport.mersive.com/hc/en-us/articles/360013219134-MSI-Instructions
STARTONLOGIN=0
ISCHECKFORPRODUCTUPDATES=0
HIDEUIWHENSHARING=1

Offline Admin - Omar

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Re: Mersive Solstice Client
« Reply #1 on: April 28, 2019, 07:09:25 AM »
Unfortunately we can't add this because it doesn't have anything that we can use for detection rules.

Offline PaulE.Andrews

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Re: Mersive Solstice Client
« Reply #2 on: April 30, 2019, 09:51:15 AM »
What exactly do you need for detection?

Offline Justin Chalfant

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Re: Mersive Solstice Client
« Reply #3 on: April 30, 2019, 03:36:43 PM »
A file version or registry value we can key on from the vendor. It seems this vendor doesn't assign a version to their binaries. For example, look at SolsticeClient.exe.

« Last Edit: April 30, 2019, 03:43:25 PM by Justin Chalfant »

Offline EUCE-PCTY

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Mersive Solstice Client
« Reply #4 on: May 08, 2019, 03:57:51 PM »
1) Product: Solstice Client | Vendor: Mersive Technologies, Inc
2) http://www.mersive.com/downloads/SolsticeClient-4.0.11766.msi
3) http://www.mersive.com/downloads/SolsticeClient-3.5.11296.msi
4) REBOOT=ReallySuppress /QN /NORESTART
5) https://www.mersive.com/download
6) https://www.mersive.com/guides/solstice-release-notes/

Digital Signature verified

Running processes for detection:
solsticeclient_v2.exe
solsticeclient.exe

Offline Justin Chalfant

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Re: Mersive Solstice Client
« Reply #5 on: May 08, 2019, 04:03:02 PM »
Merged with another customers request for this product. This isn't currently compatible because the vendor doesn't include a file version for their binaires please see messages above for more details.

1) Product: Solstice Client | Vendor: Mersive Technologies, Inc
2) http://www.mersive.com/downloads/SolsticeClient-4.0.11766.msi
3) http://www.mersive.com/downloads/SolsticeClient-3.5.11296.msi
4) REBOOT=ReallySuppress /QN /NORESTART
5) https://www.mersive.com/download
6) https://www.mersive.com/guides/solstice-release-notes/

Digital Signature verified

Running processes for detection:
solsticeclient_v2.exe
solsticeclient.exe

Offline EUCE-PCTY

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Re: Mersive Solstice Client
« Reply #6 on: May 08, 2019, 04:58:21 PM »
Will the MSI registry entries work for detection?

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{a9d87e0e-125e-4e85-84bc-fcd9a0903290}
DisplayVersion = 4.0.11766

Offline EUCE-PCTY

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Re: Mersive Solstice Client
« Reply #7 on: May 08, 2019, 05:10:01 PM »
Running processes for detection:
solsticeclient_v2.exe
solsticeclient.exe

This section I meant as detection process for killing the process in order to install, not as the actual successful installation detection method.  8)

Offline Justin Chalfant

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Re: Mersive Solstice Client
« Reply #8 on: May 08, 2019, 06:06:32 PM »
This wouldn't work because the MSI guide for the primary key would change for each upgrade.

There's another reg value in a more generic key we could use to find the install dir and check the EXE file version but since they don't define the file version in the EXE it won't work. I would recommend contacting the vendor. I've never seen an EXE where a vendor doesn't define a file version.

Will the MSI registry entries work for detection?

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{a9d87e0e-125e-4e85-84bc-fcd9a0903290}
DisplayVersion = 4.0.11766

Offline EUCE-PCTY

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Re: Mersive Solstice Client
« Reply #9 on: May 09, 2019, 12:04:46 PM »
I've reached out to Mersive to try leveraging them into addressing this. Thanks, Justin.

Offline PaulE.Andrews

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Re: Mersive Solstice Client
« Reply #10 on: May 14, 2019, 03:20:04 PM »
We have also submitted a request to Mersive (Request 23668) and have forwarded it to our account rep to see they can action this issue.

Paul

Offline Justin Chalfant

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Re: Mersive Solstice Client
« Reply #11 on: May 14, 2019, 03:23:28 PM »
Thanks!

Offline Justin Chalfant

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Re: Mersive Solstice Client
« Reply #12 on: June 25, 2019, 05:26:39 PM »
Sorry to do this to you, but we are moving all our application request from our support forum to a new platform (https://ideas.patchmypc.com/).

We need to make this change due to the amount of customer growth and new application request. It's no longer manageable on the support forum platform. We need to have a voting system to help understand what new application request would benefit the most significant number of customers, and that will be one factor we use to prioritize the application request.

If this request is still a product you need, could you please re-submit the application request at https://ideas.patchmypc.com/.

  • Please only include one product per-each new idea submission as this will help with the up-voting per product.
  • If you could also include the information mentioned at https://patchmypc.com/forum/index.php?topic=2790.0 in the idea request that would be great and help expedite the process if the product is accepted.

Thanks
Justin