Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: Ithendyr on October 13, 2022, 05:07:57 AM

Title: Package verifications by PMPC Team
Post by: Ithendyr on October 13, 2022, 05:07:57 AM
Hi,
We are questioning about your process for the verification of packages.
With the last update of the package Adobe Reader DC 22.003.20258, Adobe changes informations writen in registry and your detection script are based on theses informations. (https://patchmypc.com/forum/index.php?topic=6150.0)

Of course, the origin of the problem isn't on your side but you have pushed this update without testing it and we need to fix the resulting problems.
We pay few throusends dollars for your services and visibly, you didn't make correctly your job.


Cordlialy.
Title: Re: Package verifications by PMPC Team
Post by: Justin Chalfant (Patch My PC) on October 13, 2022, 12:48:15 PM
We test every software update using the software updates model in ConfigMgr and WSUS. The detection methods we use for base applications are a little different than updates.

Quote from: Ithendyr on October 13, 2022, 05:07:57 AMWe pay few throusends dollars for your services and visibly, you didn't make correctly your job.

You are 100% right with the quote above. For this change in Adobe Reader in the latest version, we failed to do our part in testing the situations for the change in the name, I'm following up with our team, and I will follow up with you on how we will ensure we catch these situations in the future.

- Justin