Messages

Hello,

This can happen if an uninstall fails partway through. It will leave the app registered, but not fully installed. In the past when we've seen this, the best way to clean things up was to use the following Microsoft Tool: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Typically, these issues are not widespread and limited to a smaller subset of devices. If you are seeing this on a large number of devices, I would recommend opening a support case https://patchmypc.com/technical-support

Hello
  Sorry, you are having an issue here. I suggest you open a case with us https://patchmypc.com/technical-support with the required logs for root cause  https://patchmypc.com/collecting-log-files-for-patch-my-pc-support.

FYI.
 Its live now if you need it. Thanks have a great day

Hello
   Hi there, we will have it tonights catalog release. Thanks for your patience.

Hello
   Sorry,  you are having an issue. I suggest opening a case with https://patchmypc.com/technical-support. and include the following: Also is it the user based one or EXE 

 Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

We will also need you to run this script on the same device you send the logs from and send over the csv file it outputs -
https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

Hello, sorry you are having an issue here. For Chrome here, are you deploying this out as an application or update? What versions are on the client side, are the user based installs? From the logs provided I found the following

I have reviewed the logs provided.

[StatusService] Downloading app (id = a521f4d8-6392-4b64-adf2-41521bdb486a, name Google Chrome 127.0.6533.120 (x64)) via DO, bytes 112151680/112151680 for user fbec639c-7c12-481c-bf4b-df159ce290fc    8/19/2024 2:08:24 PM    7 (0x0007)

[Win32App] Failed to parse downloadStartTimeUTC with    8/19/2024 2:08:08 PM    7 (0x0007)

[Win32App] Installation is timeout, collecting result    8/19/2024 2:38:32 PM    7 (0x0007)
Failed to save process info for app a521f4d8-6392-4b64-adf2-41521bdb486a because of invalid user id    8/19/2024 2:38:32 PM    7 (0x0007)
[Win32App] Process 3808 timeout    8/19/2024 2:38:32 PM    7 (0x0007)

Failing to parse, I would suggest you open a case with support as additional logs are needed. Please open case at https://patchmypc.com/technical-support

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
If there are any rolled over logs, please include those, too.

Hello
 Sorry for the late response. As the user mentioned you need to ensure MCP is set to terminate the product 1 Password before it runs an update. You can read on what application need this https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications#topic2.

In this case since it maybe broken you likely need to install as an application versus an update to get back functioning. Sorry you had this issue

Hello
 Basically, you need a pre-script to parse through each user profile and remove the files, reg keys, etc. because running a user-based uninstall will only work for the currently logged-on user.
We provide the ability to call a script however you will need to create this prescript to do that cleanup. Hope that helps and answers your question.

Hey behermsen,

Thanks for bringing this to our attention! We're going to start testing 1.52.3 and get it published to our catalog ASAP. We'll also check our tooling to make sure we're aware of future updates automatically.

Hello

 This could be a few things, can you ensure that URL is whitelisted. I dont suspect Defender however check the URL link https://files03.tchspt.com/down/FileZilla_3.67.0_win64-setup.exe through a browser. Remember though we run under the system level.

Hello
 Sorry for the delay here, can you send us the logs from a failed endpoint to https://patchmypc.com/technical-support
and open a case with us for futher review. As for the logs required.https://patchmypc.com/collecting-log-files-for-patch-my-pc-support.

Thank you

Hello and update here, since Broadcom has become the new owner, they have revamped their site. We are working on finding new public accessible links for our downloads. We thank you for your patience here as we work through this.

Book as session we have a team ready to help

 Thanks for contacting support.  Please use the Local Content Repository for Licensed Applications that Require Manual Download - Patch My PC for this product going forward. We have included this product under our local content requirements

Hello
    Are SSRS will be sunset soon, I suggest trying our Pacth insights reports that replace the SSRS reports. You can find them here https://docs.patchmypc.com/installation-guides/advanced-insights-and-patch-insights/download-and-install.
Enjoy