Oracle Java 8 8.0.3710.11 (x64) error 0x80070002

[trevorbuley]

Hi,

MEM Intune/Azure Environment here.
Every second PC or so seems to be getting this error when trying to install Oracle Java 8 JRE 8.0.3710.11 (x64).  Just occurred on a freshly imaged and deployed device, but the previous device has no issues.
Both devices have the same basic staff profile, Microsoft Surface devices running Windows 10 22H2 Enterprise.

[Liviu (Patch My PC)]

Hi,

MEM Intune/Azure Environment here.
Every second PC or so seems to be getting this error when trying to install Oracle Java 8 JRE 8.0.3710.11 (x64).  Just occurred on a freshly imaged and deployed device, but the previous device has no issues.
Both devices have the same basic staff profile, Microsoft Surface devices running Windows 10 22H2 Enterprise.

Hello Trevor,

That error message means that the file cannot be found on the device. It could mean that it was deleted before the install could take place.
This usually means that the file is being quarantined by a security solution. Can you please check your AV and whitelist installers from the IME Cache?

[trevorbuley]

Hi Liviu,
I checked our Defender policy that is applied to our fleet and the following paths are specifically excluded:
C:\Program Files (x86)\Microsoft Intune Management Extension\Content
C:\windows\IMECache

Also buried in the logs was:

[Win32App] Set EnforcementStateMessage.ErrorCode -2146992128   IntuneManagementExtension   29/05/2023 8:38:40 AM   37 (0x0025)
[Win32App] Admin did NOT set mapping for lpExitCode: 32768 of app: 2ceb1c22-3f54-4a04-a643-fd0bd92dbca8   IntuneManagementExtension   29/05/2023 8:38:40 AM   37 (0x0025)
[Win32App] Setting enforcementState as: Error with lpExitCode: 32768 without mapping   IntuneManagementExtension   29/05/2023 8:38:40 AM   37 (0x0025)

[StatusService] Sending an update to user xxxx-xxxx-xxxx via callback for app: 2ceb1c22-3f54-4a04-a643-fd0bd92dbca8. Applicability: Applicable, Status: Failed, ErrorCode: -2146992128   IntuneManagementExtension   29/05/2023 8:38:55 AM   37 (0x0025)
[Win32App][ExecutionActionHandler] Handler completed with action status: Failed.   IntuneManagementExtension   29/05/2023 8:38:55 AM   37 (0x0025)

[Liviu (Patch My PC)]

Could you please gather these log files from a device and open a support case with us?

• %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
• %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
• %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
• %ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
• %ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log

[trevorbuley]

Have done so