Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: AdriaAdell on November 09, 2023, 02:28:43 AM

Title: DisplayLink 11.2.3337.0 (x64)
Post by: AdriaAdell on November 09, 2023, 02:28:43 AM
Hello, the deployment of update "DisplayLink 11.2.3337.0 (x64)" is ending with error 0x87D00324(-2016410844).

Can you revise the detection method? The software seems to be installed but the compĆ¹ter is rebooting several times by Software Center (MCM).

Previously, the computers have the "DisplayLink 11.1.2757.0 (x64)" installed, also form PMPC.

Thank you.

Title: Re: DisplayLink 11.2.3337.0 (x64)
Post by: AdriaAdell on November 09, 2023, 03:01:16 AM
I have seen the installed version in a computer is 11.2.3146.0, the version is not equal as software title (11.2.3337.0), maybe the detection is looking for wrong version.
Title: Re: DisplayLink 11.2.3337.0 (x64)
Post by: Adam Cook (Patch My PC) on November 09, 2023, 03:01:57 AM
May you right click on the product in the Patch My PC Publisher, and choose the option to 'Recreate detection script' then sync the Patch My PC Publisher - once sync is complete, is the detection logic now correct?
Title: Re: DisplayLink 11.2.3337.0 (x64)
Post by: AdriaAdell on November 09, 2023, 03:11:40 AM
Hello Adam, we are using Third-Party Software Update Catalogs in Microsoft Configuration Mananger.

I think we can't do that. Should I sync the PMPC catalog?

There's a way to see the detection methods of your updates?
Title: Re: DisplayLink 11.2.3337.0 (x64)
Post by: Adam Cook (Patch My PC) on November 09, 2023, 03:22:56 AM
Out of curiosity, why are you using the in-console publishing? It's inferior with fewer customisation and automation benefits compared to the Patch My PC Publisher software.
Title: Re: DisplayLink 11.2.3337.0 (x64)
Post by: AdriaAdell on November 09, 2023, 04:35:35 AM
I have synchronized the Catalog and I have seen there was an update to "DisplayLink 11.2.3146.0 Rev1 (x64)", from 3rd November. I'm going to check it.
Title: Re: DisplayLink 11.2.3337.0 (x64)
Post by: Adam Cook (Patch My PC) on November 09, 2023, 04:37:14 AM
Yes, this Rev 1 update contains improved detection logic. Moving forward, it is recommended you consider using the Patch My PC Publisher software.
Title: Re: DisplayLink 11.2.3337.0 (x64)
Post by: AdriaAdell on November 09, 2023, 05:18:36 AM
Quote from: Adam Cook (Patch My PC) on November 09, 2023, 04:37:14 AMYes, this Rev 1 update contains improved detection logic. Moving forward, it is recommended you consider using the Patch My PC Publisher software.
Ok, thank you. I'll check documentation about PMPC Publisher.