• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 

XnView MP (x64) shows as outdated and not installed

Started by around, October 14, 2023, 08:03:46 AM

Previous topic - Next topic

around

Hello,
Just updated XnView MP (x64) to 1.6.0 and it is detected by PMPC as outdated (in red) in the right panel and not installed (in black) in the left panel (printscreen attached).
Uninstalled and reinstalled several times, situation remains the same.
Please advise.
Thank you

NickJP



Stardrowned

Also here. Updated XnViewMP x64 to latest Version 1.6.1 and still shown as outdated.
In the left panel it's incorrectly detected as XnView 2.51.5

around

In my case I have XnView 2.51.5 installed (as well as XnView MP (x64)) and it is correctly detected (green).
I also updated XnView MP (x64) to 1.6.1 and the situation remains: outdated (red) in the right panel and not installed (black) in the left panel.
Printscreen.gif

OldNavyGuy

#5
This issue looks similar to the one I have with Wise Registry Cleaner.

In that case, PMPC is parsing the version number from the DisplayName registry key, rather that getting it directly from the DisplayVersion key.

That worked...until the version number was no longer included in the DisplayName key.

Diff of the registry keys that shows my issue -

https://www.dropbox.com/scl/fi/ypks7l5k9igpj1z0cokqk/Wise-Registry-Cleaner.jpg?rlkey=oa0fragfqq307664zltktmwo4&dl=0

I suspect the same thing is happening here with XnView MP.




Stardrowned

Confirm, still no fix. Recently updated to XnView 1.6.2.

savannah

You can update and refresh Patch My PC, then reinstall XnView MP manually or exclude and re-add it within Patch My PC.

Semper Fidelis

Quote from: savannah on January 04, 2024, 07:50:14 PMYou can update and refresh Patch My PC, then reinstall XnView MP manually or exclude and re-add it within Patch My PC.
Does not work for me. Still XnView MP (x64) shows as outdated and not installed. This issue has been quite long unfixed. Is that usual with Patch My PC?

Omar (Patch My PC)

Hi there,
This will be fixed in the next major update of Patch My PC which will be released soon, sorry about this :) 

Semper Fidelis

#12
Thanks Omar for the info. Good. Looking forward for the new major update.

jamesalan

It sounds like you're experiencing a frustrating issue with Patch My PC not recognizing the latest version of XnView MP on your system. This could be due to a discrepancy in the software's database or a detection error. A good first step is to ensure Patch My PC is updated to its latest version, as updates often include fixes for software recognition issues. If the problem persists, reaching out to Patch My PC support directly with your detailed situation and the screenshot attached could help resolve this more efficiently. They might need to update their database to correctly recognize the new version of XnView MP.

Semper Fidelis


Hello,

Omar has replied to my post on this board the following:

"Hi there,
This will be fixed in the next major update of Patch My PC which will be released soon, sorry about this :)"

So it should be fixed in the next major update of Patch My PC.  :)